Service Specialist

Nanolive has developed a disruptive technology, named holotomography, that, for the first time ever, allows users to explore a living cell in 3D without damaging it. To accelerate its R&D projects and growth, Nanolive is looking for strengthening its development team with a highly motivated and outstanding Service Specialist.

 

Job Description

This position is ideal for a self-motivated, practical, enthusiastic individual. The mission of the Service Specialist is to support the application of our 3D cell explorer and accessories at customer sites including installation of our 3D Cell explorers worldwide. Playing a key role in the quality and success of the 3D Cell Explorer and the experience of our users. The correct candidate will need to have great communication skills, an investigative mind and be good at problem solving with an attention to detail.

 

Tasks

This role is to support Nanolive's 3D live cell imaging systems 

  • Field installations of new units and upgrades
  • Field service visits
  • Remote service hotline support
  • Remote access service (remote networking of installed systems to run diagnostics and alignments)
  • Approximately 50% travel
  • Technical training for our users, hardware and software
  • After sales service support

 

Requirement, Skills and Knowledge

  • Minimum undergraduate qualification in biotechnology, biochemistry, microbiology, chemical engineer or relatable field (MSc) 
  • Prior knowledge of microscope and laser technologies is a bonus.
  • Experience with Imaging platforms (Fluorescence, Confocal, Live cell imaging, …)
  • Full driver’s license
  • Able to work independently and travel freely in the territory
  • Enthusiasm to support a new technology in the market
  • Team player spirit, a quick perception and a resourceful and fast-learning mindset 
  • Strong sense of commitment and responsibility to respect planning 
  • Service oriented mindset
  • Creative approach to problem solving
  • Good communication skills (Proficiency in English is required, and other European languages are a big plus)
  • Swiss Citizen or current C or B permit holders only 

 

What we can offer

You will get the opportunity to work in a fast-growing start-up environment with highly motivated, competent and experienced individuals, and make a real difference for our customers. You will be working with a cutting-edge technology and facing the exclusive challenge of making it accessible to a wide audience by implementing creative solutions.

 

Interested?

Please send us your full application including your cover letter and CV.