Network & System Operations Engineer

AboutActility is a Global industry leader in Internet of Things (IoT) infrastructure software. Its carrier grade ThingPark® LPWA platform enables IoT services and solution providers to build, operate and monetize highly scalable E2E Internet of Things services with a complete solution suite.Job descriptionPurpose of the roleThe Network Operation team build and run ThingPark instances on a SaaS model.The team is seeking a new colleague to join a 4 people team. Build tools to help with configuration management, deployment automation, monitoring, cybersecurity.It will be a good opportunity to work on telecommunication platforms architecture, daily run of SaaS telecommunication platforms, using modern techniques. The tasks are mainly system administration, deployment, configuration and troubleshooting.In this role, your goal will be, on the first hand, to maintain and monitor our pre-production and our production infrastructure, plan and prepare product pro-active upgrade (new product delivery, infrastructure upscaling, network optimization) based on R&D and NOC (Network Operation Center) events raised.You will handle product design, delivery to the project teams and validation resulting in acceptance documents and Network Operation guidance.The technical environment includes Linux distributions (Ubuntu and CentOS), Ansible, Sensu, Grafana, ELK suite, various open-source software like nginx, HAProxy, Kafka and, even if not central script development in Bash, Perl or python are useful.Responsibilities    Be the second line of contact for network production support issues (after the NOC team) and manage timely delivery of solutions to the customers,    Involved in the pre-production platform and plan product testing and validation phase.    Involved in the NOC supervision tools and associated procedure with the help of the IT Expert.    Produce and maintain technical documentation, including technical application notes and knowledge database.    Assist Customer Support & Operation Engineer in case of blocking issues.    Monitor the NOC activities and incidents, maintain the internal supervision system and pro-actively advice for system scalability update.    Definition and validation of the customer network interconnection with the help of the IT Expert. Involved in customer escalation as per escalation procedure or as required to ensure timely resolution according to customer SLAs as well as part of the 24/7 on call duty team for critical outage.    Proceed to system investigation, update or recovery in team with the R&D.    Maintain our Diagnose & Repair guidance with the help of R&D.    Interfaces with R&D, NOC, Operations (support and project teams) and Customers.    Produce and maintain automation tools    Maintain and enhance the supervision stacks    Perform system installations and upgrades Preferred experienceProfile & Qualifications    This position requires, at a minimum, a BS in Engineering (with emphasis in a telecommunication software engineering discipline).    3-8 years of software experience, preferably in System Admin/Networking and/or Telecom deployment or support    Have an In-depth understanding of Telco/Network software deployment and operations of a geo-redundant platform (SAAS or In-house) is required    Experience with UNIX/Linux system administration, scripting.    Strong working knowledge in communication/networking protocol stacks (such as TCP/IP, IPsec, routing protocols…) is required. SRE oriented will be a plus    Experience with hosting and monitoring tools and protocols such as SNMP, Nagios, Munin would be a plus.    Knowledge of secure tunneling concepts (IPSec) and PKI certificate authority deployment , automation tools (Ansible …) and Docker, SRE or AWS tools would be a plus.    Prior support or project engineering experience in Cloud Computing network infrastructures, telecom hosting or Core Telecommunication network is a significant advantage.    Must have strong communication skills in French and English, both verbal and written. Must be able to clearly communicate with system integrator, sales and customer support team members to identify and resolve customer challenges.    Must enjoy interacting with customers to understand technical requirements, solve problems and manage relationships.    “Geek” mindset, you love to learn new things every day    “Get things done” & “Problem solver” mindset, able to deep dive in details. Recruitment processInterview with Network Operations, Saas Services & IT ManagerInterview with VP Operations