Field Support Engineer(100%)
Nanolive has developed a disruptive technology, named holotomography, that, for the first time ever, allows users to explore a living cell in 3D without damaging it. To support our rapidly growing customer base and grow our service team, Nanolive is looking for a highly motivated and hands-on Technical Support Specialist
Job Description
This position is ideal for a self-motivated, practical, enthusiastic individual with experience in servicing laboratory or industrial metrology instruments.
The mission of the Technical Support Specialist is to ensure timely installation of new instruments, rapid response and resolution of any service issues, remote service hotline support and maintaining and creating the service documentation. The correct candidate will need to have great communication skills, an investigative mind and be good at problem solving with an attention to detail.
Tasks & Responsibilities
Checking the status of all systems and hardware: on site directly or remotely
Responding to help requests from staff members or clients
Installing and configuring new systems (software and hardware)
Troubleshooting systems with software and hardware related issues
Replacing malfunctioning or damaged hardware
Training of Service, Sales team members and Distributors
Create and maintain technical service documentation and procedures
Up to 50% travel, mainly in Europe
Requirement, Skills and Knowledge
Minimum Bachelor in Electronics, Micro-Engineering, Mechatronics or related field
Minimum 2 years of experience in a similar position
Experience in software troubleshooting is a must
Strong Hands-on skills is a must
Able to work independently and travel freely, full driver’s license
Prior knowledge of microscopy or imaging platforms is a bonus
Creative approach to problem solving
Service oriented mindset
Enthusiasm to support a new technology in the market
Team player spirit, a quick perception and a resourceful and fast-learning mindset
Have a strong sense of commitment and responsibility to respect planning deliverables
Fluent English is required
Swiss or EU Citizen
What we can offer
You will get the opportunity to work in a fast-growing company with highly motivated, competent and experienced individuals, and make a real difference for our customers. You will be working with a cutting-edge technology and facing the exclusive challenge of making it accessible to a wide audience by implementing creative solutions.
Interested?
Please send us your full application including a cover letter, a CV and the copies of diploma.