Solutions Architect - Edge Cloud Delivery

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development.

Fastly’s customers’ use our edge cloud platform to ensure concertgoers can buy tickets to the live events they love, travellers can book flights seamlessly and embark on their next great adventure, and sports fans can stream events in real-time, across devices. They include many of the world’s most prominent companies, including Spotify, Alaska Airlines, Hulu, The New York Times, and Ticketmaster.

We’re building a more trustworthy Internet. Come join us.

As a Solutions Architect, you will become a strong technical resource with Fastly’s products. You will use your skills, curiosity, and passion to support our growth market customers, provide guidance to our Solutions Engineers, as well as contribute to our internal and public documentation.

You will provide insight into the configuration of Fastly services during proof of concept engagements, customer on-boarding, and ongoing Professional Service Activities. Partnering with the Sales and Sales Engineering teams from scoping at the beginning of and throughout the engagement. Providing clear communication at all times.

You will also deliver cross team mentorship to Client Services Teams and new hires, assist in supporting end-to-end client facing concerns and plan for future business growth.

The Solutions team is part of Fastly’s excellent Client Services Department which provide engineering assistance and resources to external clients. This role reports directly to the Sr. Manager of Solutions.

What you'll do

Exceed customer expectations by quickly and efficiently onboarding the customer and helping them innovate at the edge

Participate in and guide customers during the presales and post-sales process with respect to edge architecture and implementation

We love our customers! Improve customer experience through effective diagnosis, resolution, and VCL configuration, and apply continuous-improvement to those processes over time

Collaborate with Senior and Principal Architects, providing architectural mentorship to support small to medium technical projects, systems integration, and solution implementation

Effectively communicate with all levels of peers and management in areas related to solution architecture and future technical strategy

Always growing! Mentor, train, and learn from other specialists within the Client Service organization

Contribute to publicly viewable collateral, such as help guides, blog or community posts

What we're looking for

3+ years working with HTTP request/response protocols and related troubleshooting tools and techniques (curl, dig, tcpdump, etc.)

3+ years experience with DNS and network routing protocols (OSPF, BGP, and the concept of anycast)

Fundamental knowledge of TLS, QUIC, and other security controls

Understanding and experience of cloud technologies, from both IaaS and PaaS providers

Hands on experience in one or more of the following languages: Ruby, Python, Perl, Go, VCL

Strong technical background combined with sales/customer focus

Outstanding interpersonal skills and the ability to translate complex solutions and features into easily digestible guidance for the client

What you might have

8+ years of broad solution experience with the CDN, cloud, or managed service provider

Bachelor’s degree in Engineering/Computer Science or equivalent work experience

Spanish speak business proficiency; written and verbal communication

Why Fastly?

We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).

We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply!