Implementation Specialist

Labster is seeking a full-time, Boston-based Implementation Specialist to join our Customer Success team!  This critical customer-facing role drives implementation of Labster’s SaaS solutions to successful conclusion through engaging with education sectors including: K-12 and Higher-Education with professors, teachers, information technology and bookstores.  The ideal candidate must be customer centric, energetic and motivated through solving complex problems within a SaaS environment.  They will lead the workflow sessions with end-users with the ultimate goal of happy and excited students and faculty ready to learn! This position is for both Boston and Denmark locations!The department currently consists of 20 members, primarily located in Boston. The unit’s purpose is ensuring Labster’s customers achieve their desired outcomes while using the platform and its content. Subsequently, the team actively works with the following metrics:    Level of effort - CES    Churn risk    Growth – renewal and up-sale    Knowledge enablement    Customer satisfaction - CSTAT    Net promoter score – NPS    Customer Onboarding    Customer SupportKey Responsibilities:     Serves as the main point of contact for customer implementations and drives the project from start to finish in a timely manner    Configure and implement Labster in higher ed and K-12 schools within a timely manner     Cross-functional collaboration with sales and key stakeholders within the businessQualifications:    Bachelor's degree or equivalent work experience     1-2 years of experience with Customer Support and Implementation     Previous experience working in a SaaS company preferred     Salesforce experience preferred     Customer Service - enjoys interacting and connecting with people and is driven to help others with a “can-do” attitude     Effective Communication / Interpersonal skills     Ability to multitaskBenefits:    Great culture!    Paid time off    Competitive Salary     Medical, Dental and Vision insurance    401(K)Labster Vision: Empower the Next Generation of Scientists to Change the WorldFor more information on our company vision to empower the next generation of scientists to change the world, please see our founder's TED talk here.