Would you like to be part of a dynamic and exciting team delivering a high level of support that has a direct impact on the lives of cancer and rare disease patients worldwide? Join our growing team and use your exceptional technical and organizational skills to help us deliver on our mission of democratizing Data-Driven Medicine. Our products are used by over a thousand healthcare institutions globally and provide world leading capabilities for the analysis of genomic, clinical, and imaging data.As a Support Specialist, you will be part of the Services team in Lausanne, Switzerland. This involves prioritization, escalation, and resolution of internal support requests.Your responsibilities include resolving queries, recommending technical solutions and guiding internal users through features and functionalities of all company-supported software and hardware.To be successful in this role, you should be an excellent communicator who’s able to earn our users’ trust. You should also be familiar with help desk software (Jira Service Desk, or a similar ticket-management solution).Ultimately, you will help maintain our reputation as a company that offers excellent service.You will: Deliver top-tier level 1 & 2 support to our internal users in a timely, professional, and accurate manner Solve issues through Jira Service Desk Ensure all issues are registered and followed until completion Identify user needs and help them navigate specific features of our products Diagnosing and troubleshooting Identify, research, and resolve technical problems Report product malfunctions Create, maintain & update company knowledge baseRequirements Bachelor’s degree in computer science (or equivalent) At least 3 years of experience in similar role Experience in helpdesk operations, that includes Windows and Mac clients Excellent communication and problem-solving skills Perfect command of English Multi-tasking abilities Team player, but also able to work autonomouslySkills: Mac OS: Familiar with Command line, able to read logs, find processes, create shell scripts Familiar with Mac OS features, administration, & troubleshooting techniques Microsoft: Office 365 Administration Azure Active Directory Windows Server (Active Directory, DNS, File Server Management) PowerShell Understand basic networking technologies (LAN/WAN and wireless) Knowledge and ability to remotely manage client systems Highly skilled in documenting troubleshooting steps and instructions Atlassian Administration: JIRA & ConfluenceKnowledge in Java (is a plus)Benefits A flexible and friendly working environment with a collaborative atmosphere Fantastic office locations in Switzerland An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness. A fast-growing company with plenty of opportunity for personal growth and developmentLocation : Lausanne, SwitzerlandStart: ASAPApplication process If you think you fit this position, please send a CV and a cover letter. Please note that incomplete applications will not be considered. After an initial screening process, candidates will be invited for remote interviews. You may be asked to perform a programming task as part of this process. Selected candidates will then be invited for personal interviews.