Customer Success Manager - Remote USA

Scandit is currently seeking a Customer Success Manager to strengthen our growing team in the USA. While most of our customers have had scanning processes for some time, computer vision in their scanning process may be new for the enterprise. Knowledgeable in our products and our commercial models, you will help our customers make the most of their Scandit partnerships helping them achieve their initial goals, and continue their innovations with new use cases, and products. Our clients tend to stick around, so while you’re enabling the initial business unit, you will also help our sales team expand the conversation into other key areas of the enterprise.

At Scandit, the customer success team is a demand generation function and blends their account management, business development, product, and sales skills on a day to day basis. You are highly customer-centric and goal-oriented with confidence in both your commercial and product conversations. You thrive in a fast-growing, dynamic high-tech environment, and are motivated to make our customers into strong advocates of Scandit. You are autonomous but aren’t afraid to ask questions, and used to building strong customer relationships within a customer portfolio of 12-15 accounts.

What You Will Do

Support a customer portfolio of 12-15 accounts
Enable the customer to learn and make educated decisions about their current and futurescanning workflows.
Generate demand for Scandit Account Executives through customer-centric activities likebusiness reviews, innovation workshops, and collaborative marketing initiatives
Increase Adoption and Usage for current product use cases
Identify at-risk customers, and prevent churn
Educate customers about new products, capabilities and use cases
Provide coaching and best practices to our customers
Act as liaison for customers cross-functionally at Scandit (e.g. support, sales, product, etc.)
Build strong, influential customer success stories with the reference/marketing teams

Who You Are

5+ years of experience in a commercial role, ideally Account Management for B2B Enterprise SaaS accounts. Experience with software development kits a plus
Positive and confident in your written/verbal communication and in-person presentation skills
Passionate about innovation as an operational necessity
Confident in your technical understanding of technology as a component of enterprise business workflows
Experienced and confident in conducting in-person or online workshops
Extremely organized, with strong project management, execution, and communication skills
Handle the challenge of quickly evolving goals
Proven effectiveness in handling difficult customer conversation and expectation management
Eligibility to work in the USA

Who We Are

Scandit enables enterprises and consumers to change the way they interact with everyday objects and augment the physical world with real-time data captured by scanning barcodes and recognizing text, objects, and other visual identifiers using smartphones, tablets, wearables, drones and robots.

Scandit’s mobile data capture platform is built on proprietary computer vision, augmented reality, and machine learning technologies. Companies in industries such as retail, transportation & logistics, manufacturing, and healthcare can use Scandit’s technology to create and power mobile apps for crucial enterprise workflows like mobile point of sale, mobile shopping, self-checkout, inventory management, and proof of delivery.

Many of the world’s most innovative and successful companies are benefiting from Scandit’s enterprise-grade mobile data capture platform, including Sephora, Nissan, DHL, and Levi Strauss & Co.

“Everyone is welcome here” — it’s a celebrated component of our culture. At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, colour, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed. We look forward to your application!

We help you capture every opportunity. www.scandit.com