Senior Implementation Engineer
In this key position, you will be an integral part of our Operations Delivery organization and a customer-facing representative of the company. You will be responsible to implement the full end-to-end project of our innovative solution, in such a way to meet or exceed our customer’s reasonable expectations of the solution’s technical and business benefits.
You are a dynamic and enthusiastic hands-on implementation professional, curious and eager to learn. You possess strong communication skills and are able to establish and maintain trusted technical advisor references. You are a natural team player, who is comfortable in collaborating with virtual and transversal teams; you have the willingness to travel abroad on short-term assignments and work from customers’ office (up to 30%).
- Maintain sufficient technical capability and best practice knowledge to be able to implement and operate our solution at an advanced level of competency during a project implementation
- Design and deploy NetGuardians’ solution to the required standard of quality
- Understand customer requirements to be able to advise on the best use of NetGuardians’ solution
- Educate and empower NetGuardians’ customers to take full advantage of the solution so that it is fully adopted
- Be committed to customer satisfaction and provide them with support service level 3.
- Support the regional sales and presales team in assisting them during solution demo, proof-of-concepts and RFP/RFI.
- Computer science or related degree with at least 5 years’ experience in customer facing or consulting role
- Proficient knowledge of Linux systems (Red Hat) and scripting (python, bash, pyspark)
- Knowledge of relational database environments, big data, and SQL language (Elastic Search, Oracle, MSSQL, MariaDB)
- Strong problem-solving skills
- Excellent presentation skills, along with verbal and written communication skills in English a must, any other Asian languages such as Mandarin an asset
- Knowledge of banking systems and experience in IT banking environment is a plus
Why join us
- An international experience with a global customer base
- A dynamic environment with passionate colleagues
- The opportunity to be a part of an exciting adventure
- Cutting Edge technologies
This is an exceptional opportunity to join a fast growing successful and innovative company