Head of Customer Delivery

Who are we?

Unsupervised has pioneered a new type of Artificial Intelligence that automatically finds insights in data, empowering companies to make smarter, data-informed decisions, based on unsupervised machine learning. Our mission is to create AI tools that empower humans, not replace them.

We’re tackling one of the biggest problems faced by companies today -- data confusion and overwhelm -- with a world-class team, dedicated customers (including 3 of the Fortune 10) and over $60M funding from the top venture capital firms. Our customers have already found over $150M in value using our product. There has never been a better time to join our growing team and help navigate the uncharted waters of unsupervised data insight.

The Head of Customer Delivery is a VP-level role that be responsible for developing and managing the overall service delivery strategy and operations to ensure customers have a good experience with Unsupervised products and services. We are looking for someone who can build relationships with key customer stakeholders and support renewals and expansions. In addition, top candidates will have experience working closely with the executive leadership to refine, and/or redefine,  the overall customer delivery strategy and operations. We are looking for someone to partner with other organizations, such as Product, Engineering, and Sales, refining product and services solution offerings to scale customer base.  

Required Experience

  • 7+ years of experience running an enterprise-software delivery function
  • Track record of successful solution delivery with demonstrated success managing multiple complex projects, juggling competing priorities, and meeting exacting deadlines in a software business.
  • Experience scoping and estimating project effort, documenting solutions in Statement of Work, and presenting the content to customers as well as a sound understanding of project control KPIs.
  • Excellent client relationship management skills, and ability to play a trusted advisor to C-level customer executives to execute an implementation plan that works towards a rapid, successful delivery of product implementations and services. 
  • History of successfully driving large, cross-functional program initiatives across multiple development areas from inception through implementation.
  • Demonstrated ability to communicate a vision, build relationships and obtain buy-in.
  • Demonstrated success with driving organizational change and aligning teams to meet corporate and departmental objectives.
  • Strong organizational and attention to detail skills with the ability to multi-task and learn quickly in a heavily matrixed organization structure. 
  • Excellent verbal and written communication skills as well as presentation skills.
  • Familiarity with data, analytics, and data science platforms is a plus.
  • P&L experience is a plus.

 

Pursuant to the Colorado Fair Pay Act, the base salary range in Colorado for this position is approximately: $188K - $218K, plus equity

Perks & Benefits:

  • Health: Top-of-the-line medical, dental, and vision coverage.
  • Retirement Plan: 401K and employer matching contribution.
  • Home office Stipend: Initial $1000 for an office setup and $100 monthly to cover ongoing remote expenses.
  • Flexible + unlimited time-off policy: Plan ahead with your team, take the time you need. Simple as that!
  • Parental Leave: We offer 12 weeks of 100% paid time off for all employees during the first year of parenthood. We encourage parents to take time off to be with their families.
  • Flexible work remotely arrangement for employees: Unsupervised is a remote-friendly company - all year, every year.

Why join us?Our mission is serious, but our culture is fun, collaborative, authentic, and designed to care for the wonderful people who spend time here. We think deeply about how we work and continuously build a workplace that will improve your daily life and positively impact the world.

Unsupervised is an equal opportunity employer. We believe that diversity enriches the workplace, and we are committed to growing our team with the most talented and passionate people from every community. We are committed to providing reasonable accommodations for qualified individuals. If you require assistance during the application process due to a disability, please let us know.