Senior Technical Writer

To empower our customers, MATRIXX is creating new ways to unlock value by delivering the industry's best monetization solution. Powered by our cloud native Digital Commerce Platform, service providers can take advantage of new commercial, customer and operational opportunities, transforming their businesses along the way. Empowered by our team’s unyielding commitment and relentless drive, we are building a global army of raving fans helping us transform the industry. With a culture that values people as the essential foundation of our success, we are committed to working together to charge up 5G.

You will have an exciting opportunity to make your mark by bringing your vision, strategy, and passion to our growing organization. You will play a critical role in overseeing the development, implementation, and maintenance of the compensation and benefits programs that span across 20+ countries.

What You Will Do:MATRIXX is seeking an experienced Senior Technical Writer to join their growing team. We’re looking for you to bring your independence, and strong communication and project management skills to the role, along with your technical prowess and superb writing skills. 

  • Researching, designing, and documenting new features on a wide variety of technical topics, mainly for technical audiences
  • Gathering information from technical specifications and by interviewing subject matter experts in Engineering, Product Management and Services
  • Using that information to produce end-user documentation for our industry-leading cloud- and 5G-native product
  • Documenting for a wide variety of audiences such as online help systems, API documentation, administration guides, developer guides, best-practice guides, or other information-based solutions 

What You Will Bring: 

  • 8-10+ years’ experience producing technical documents for software development
  • Experience defining documentation requirements and scheduling deliverables
  • Familiarity with basic LINUX utilities and commands
  • Attention to detail with strong organizational and communication skills
  • Ability and desire to work hands-on with the software being documented
  • A well-defined and structured process for gathering information from SMEs as the basis for preparing required documentation
  • BA or BS in English, Journalism, Technical Writing, or related field, or equivalent practical experience

 The company has the following expectations of someone in this role:

  • Will write clearly and concisely and edit all work before sending for review
  • Have a high degree of initiative and demonstrate motivation to work independently and be a self-starter
  • An appreciation for being part of a fast-paced environment

The Extras (Nice to have): 

  • Experience with topic-based authoring
  • Experience with Oxygen XML Author
  • Familiarity with 5G standards and technologies
  • Familiarity with Kubernetes and Helm
  • Experience with technical documentation in the telecommunications industry

What you will experience:

  • Helping us deliver on our north star
  • Making an impact, innovating, and disrupting an industry
  • Working on complex and challenging problems.
  • Collaborating and learning from exceptional peers and leaders around the world
  • Contributing to making our customers into raving fans
  • Being part of a culture that thrives on open communication, transparency, and succeeding together
  • Being valued and rewarded