L1 Technical Customer Support (Kraków)
As our 1st Line Support Specialist at Beekeeper you will be responsible for the smooth handling of customer support queries (mainly technical, level 1), that are currently largely handled by our customer success and development teams.
You will be responsible for handling, prioritising and resolving these queries within the SLAs, whilst maintaining or even improving the high levels of customer satisfaction we currently enjoy.
Your Responsibilities
- Develop deep knowledge of Beekeeper product
- Help customers to resolve any queries they may have within the SLAs
- Collaborate with Customer Support team members to properly manage customer inquiries and escalate when appropriate
- Research and document customer technical issues
What we look for in you
- 1-3 years of relevant experience in L1 technical customer support (voice/chat/email), with a strong customer interaction experience
- You are proficient in English as we speak mainly English at work
- You are client and solution focused
- You are someone who enjoys getting their hands dirty and is a pragmatic (technology) problem solver
Bonus Points
- Technical support experience in an international software (SaaS, 10M+) company
- BSc or MSc degree in Computer Science or related technical field
- You have been part of a high-growth company before
- You have worked within a mobile first technology environment with Python, Java, JavaScript, iOS and Android