Customer Success Manager

Arviem AG, with headquarters is Switzerland is a pioneer in IoT-based multi-modal cargo monitoring and trackingservices. With teams located in EMEA, APAC and North and South America, Arviem helps its customers to protecttheir cargo from theft and quality damages. To grow our Operations Team, we are searching for a motivated andskilled Customer Success Manager, who will be working at our Greek entity in Athens.

Tasks:• Monitoring project management and execution in collaboration with internal teams• As the project owner you are in direct client contact and you plan and perform regular day-to-dayoperational, tactical planning and review meetings• Onboarding new clients and performing education sessions while acting as a primary source of client contact• Involvement in pre-sales activities delivering inputs for smooth client onboarding and service implementation• You know our operational tasks in and out and you perform them daily as a part of your activities• Data maintenance and daily reviews in the Arviem Monitoring and Tracking System (AMTS)• You work closely with clients to ensure successful monitoring and support clients with their requests

Your Competences:• Higher education degree and relevant work experience• A strong affinity to technology and a very good knowledge of MS Excel• Project management experience• Strong customer orientation with a friendly and modest service-oriented behavior• Detail-oriented, accurate and structured work ensuring high-quality service to our customers• You feel comfortable in running demo and training sessions and have strong analytical and presentation skills• Proven fluent English on at least C1 level a must, fluent Spanish or Portuguese will be considered a plus• Ability to work remotely and independently within an international team with self-discipline• A self-starter who takes initiatives and ownership of tasks• A fast-learner and multi-tasker who flourishes in a highly dynamic work environment• Practical and flexible mind-set and attitude.• Ability to cope with non-perfect situations as part of a scale up business.• You can identify, define, and implement process improvements and ideas.• Previous experience with IoT devices will be considered a plus.• Interest in data management and analytics

What we offer:• Arviem AG provides an exciting, modern and international work environment with growth opportunities• We run challenging projects around the globe with some of the leading companies in the world• We will guide you through an in-depth introductory phase• We keep quick decision-making, great team environment and start-up spirit alive• We offer attractive terms of employment, incl. possibility to work 100% from home.

If you fulfill our requirements and the position appeals to you, please send your complete application, incl. updatedCV, higher education degree and work references, as well as an English language certificate at C1 level (orequivalent) to hiring@arviem.com with GREECE in the subject line. We are looking forward to hearing from you.Applications that don’t match the requirements will be rejected without further notice