Driving roaming revenues and customer delight for Swisscom Group
Driving roaming revenues and customer delight for Swisscom Group
MATRIXX Software has been a great technology to foster digital transformation of Swisscom. The solution proves an agile approach including streamlined processes and a single set of core systems that are real-time, dynamic, and highly scalable. That are three bottom lines to launch innovative services with compelling customer experiences.
Facts & Figures
Increase in roaming traffic
Sold roaming packages per day
Reduced real-time rating times
Swisscom has been one of the first customers from MATRIXX Software and works jointly on innovative ways to expand and monetize mobile broadband services since 2013. At first, Swisscom launched the Self-Service roaming cockpit including multiple roaming plans and packages. In 2016, Swisscom extended MATRIXX’s digital commerce platform to its various MVNO customers Wingo, M-Budget and Simply Mobile proving the multi-brand capabilities and flexibility of the platform. During 2018 the project team has been working on the extension of the platform to foster multi-devices and IoT developments as part of a transformation initiative to increase the share of real-time applications.
Partnering with Swisscom Ventures was incredibly instrumental to our growth and to building brand credibility. They’ve been an amazing and supportive group to work with and have partnered with us on every step of our journey